Unresolved Exp levels not counting towards Enchanter job

[Eroochie]

In-game name and (if applicable)previous name: Eroochie
Approximate date/time event occurred: 6/16/20 - 6/17/20
Server: Horizon
(If applicable)Town name: Glendale
Detailed explanation on the problem: I was enchanting yesterday and today and multiple times I tried doing lvl 30 enchants, the enchant would go through but it wouldn't count towards my enchanter job (around 4-5 times). I also relogged before some enchants and the problem still persisted. Is there a way I could get credit for the lost exp levels? Thank you!

 

[richieh99]

Hey there,

Before we can process your appeal, we need the following:

• A list of all enchantments added
• A list of all items enchanted with coordinates to their location

With the information above, we will be able to restore the experience you lost in exchange for the items enchanted.

Let us know if you have any questions.

 

[Eroochie]

Coordinates: -373, 59, -5906
Enchanted Items:
Diamond Chestplate -> Fire Protection 4, Thorns 2, Unbreaking 3
Diamond Sword -> Bane of Arthropods, Knockback 2
Diamond Sword -> Fire Aspect 1, Sweeping Edge 2
Diamond Shovel -> Efficiency 3, Fortune 2, Unbreaking 3
Diamond Pickaxe -> Efficiency 3, Unbreaking 3
Diamond Pickaxe -> Efficiency 3

Thank you so much!

 

[Eroochie]

Also there's two more that happened today:
-Diamond Chestplate -> Prot 3 Unbreaking 3
-Diamond Leggings -> Prot 3

Thank you!

 

[richieh99]

Coordinates: -373, 59, -5906
Enchanted Items:
Diamond Chestplate -> Fire Protection 4, Thorns 2, Unbreaking 3
Diamond Sword -> Bane of Arthropods, Knockback 2
Diamond Sword -> Fire Aspect 1, Sweeping Edge 2
Diamond Shovel -> Efficiency 3, Fortune 2, Unbreaking 3
Diamond Pickaxe -> Efficiency 3, Unbreaking 3
Diamond Pickaxe -> Efficiency 3

Thank you so much!

A lead will replace those in the next few days.

Also there's two more that happened today:
-Diamond Chestplate -> Prot 3 Unbreaking 3
-Diamond Leggings -> Prot 3

Thank you!

Since you were aware of issues by this point, we will not replace these two. Please be aware that any further enchantments of this nature are also done at your own risk until the issue is resolved.

If you have any questions, let us know.

- richieh99

 

[richieh99]

Hey there,

We will need you to be online to complete this, please poke a lead in-game and we'll sort it out for you. If you're unable to catch one of us online, DM me on discord and I'll sort it out for ya.

Many thanks,

richieh99