Hey everyone.
As I'm sure you all know it is the Lead team's job to handle all help requests. This becomes a bit difficult to do when you guys lack necessary information needed to help you all out.
I'd like you all to follow the following formats depending on your case:
Item Restores
In-game name:
Approximate date it was lost on:
Server:
What item was lost:
(If enchanted)Enchants:
Detailed explanation on how it was lost and where:
Player Data Resets
We will not be doing data resets for players until a later date. If absolutely necessary PM a Lead to get this resolved.
Other Issues
In-game name and (if applicable)previous name:
Approximate date/time event occurred:
Server:
(If applicable)Town name:
Detailed explanation on the problem:
Please note the following:
- Leads reserve the right to deny any request that is due to player error. However, this does not mean that we will not replace items.
- Anything lost due to server error will be restored, given it is evident there was an error on that part.
- Leads reserve the right to offer alternatives or suggest other resolutions to problems that may not result in an item restore. E.g. a tome disappears when attempting to enchant on a tool, we may offer to enchant the item only, instead of returning the tome.
- Leads will attempt to resolve your incident as quickly as possible, and as fairly as possible within all aspects.
As I'm sure you all know it is the Lead team's job to handle all help requests. This becomes a bit difficult to do when you guys lack necessary information needed to help you all out.
I'd like you all to follow the following formats depending on your case:
Item Restores
In-game name:
Approximate date it was lost on:
Server:
What item was lost:
(If enchanted)Enchants:
Detailed explanation on how it was lost and where:
Player Data Resets
We will not be doing data resets for players until a later date. If absolutely necessary PM a Lead to get this resolved.
Other Issues
In-game name and (if applicable)previous name:
Approximate date/time event occurred:
Server:
(If applicable)Town name:
Detailed explanation on the problem:
Please note the following:
- Leads reserve the right to deny any request that is due to player error. However, this does not mean that we will not replace items.
- Anything lost due to server error will be restored, given it is evident there was an error on that part.
- Leads reserve the right to offer alternatives or suggest other resolutions to problems that may not result in an item restore. E.g. a tome disappears when attempting to enchant on a tool, we may offer to enchant the item only, instead of returning the tome.
- Leads will attempt to resolve your incident as quickly as possible, and as fairly as possible within all aspects.