Will Not Resolve Server Outage Since 12/6/18

Discussion in 'Network Status' started by i0range, Jan 6, 2019.

  1. i0range

    i0range [Staff Lead] Your Generous Overlord
    Staff Member Multiverse Voidwalker 4 Year Badge

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    It's not news the Omniverse server has been down to many of you reading this, but here's all the information we have so that you can have a better idea of where exactly the server is at in terms of downtime.

    We have used many different hosting providers over the ~7 years the server has been operating, the majority of the time the billing has been recurring yearly and paid for by Octagami good for the next year of hosting. Before the EULA was enforced by Mojang we were able to accept donations to the server in exchange for loyalty points + history additions for rank requirements in line with our belief of being anti pay-to-win, so that for the most part covered the server's operating costs. After the EULA was enforced we couldn't accept donations under that model, however, that meant the server's operating costs were just burning a hole in Octa's pocket. Nonetheless, he still paid for the server as it was in addition to developing it for years to come, needless to say it wasn't exactly "cheap" in any way.

    So why is that important?
    Well, it just gives background on why we've changed hosting providers over the past several years more than once. It's no secret Minecraft isn't what it used to be and although it still boasts large monthly player counts it's not just our server that has dwindled in active player numbers in terms of survival Towny servers. This leads on to my next point - seeing as we didn't have as many players logging in, we also didn't need as powerful hardware to run the servers without sacrificing stability.

    Around the time of our last hosting provider change Octagami also made a change to the billing in terms of going from yearly payments to monthly payments, and while neither cycle automatically billed, it's understandably easier to keep track of yearly payments than monthly payments. He would manually pay it month to month for the last several months anyway, and there was only one other time he missed the payment window but was able to re-establish hosting before any sort of consequence occurred.

    Ultimately that is the case for December 6, 2018 as well - the payment window for the server was missed, it was a busy time of the year for a lot of people, undoubtedly Octagami included, this much we know for sure as was our last update from Octa himself via email exchanges between him and Zemoj.

    The bad news is hosting providers typically only keep the data for a few days after a payment is missed and it is unknown if the server data was wiped as per the usual policy or Octa was able to retrieve the data. We've tried to reach out to him since then several days ago without a response, I've personally waited to make a post such as this one until the holidays were over to give him breathing room before putting anything out there but I feel as though after a month it's wrong not to share any extra bits of info we knew. Hopefully it's not the worst case scenario where the server data is lost and it's just Octa needing a bit more time to come back with some good news. That's as much as we know and we'll be sure to update with anything new via this post and the discord server.
     
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  2. SaLT

    SaLT Promo Numbuh 8a
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  3. Oxygen

    Oxygen Veteran Member
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    Oh no, my heart sunk as I read this. I tried coming on for the nostalgia, and to check on my old town, get some memory trips... Try connecting for an hour... and then this... I really hope the server was deleted, and if you guys can't host it anymore, you should make the map public
     
  4. aquadirt

    aquadirt Well-Known Member
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    I just tried to come back. This is saddening.
     
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  5. deathskill99

    deathskill99 Player
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    Damn it’s a shame to hear this I just found out about it this hour
     
  6. krille18

    krille18 Forum Elder
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    this is whay a server owner shold have back up on ther own computer incase of the server data gets damegs or corupt.
     
  7. ChildofRant

    ChildofRant New Member
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    For those who aren't already, I'd recommend joining the Discord server, which is still up, for on time updates and discussion on the situation.
     
  8. Superman1034

    Superman1034 Forum Elder
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    What's the link? I tried the one on the wiki and at the top of this website but neither seem to be working.
     
  9. Linc

    Linc Veteran Member
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    Would it be possible to request a world download. I was looking to port a build I did way back in the day to another server. It was still in place last time I logged in. I don't really have any pics or metrics of it however. I don't recall the world names, it would have been the main build world back when the server was 1.7. Also I apologize if this isn't the right forum for this.
     
  10. RetroChrome

    RetroChrome Senior member
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    I remember reading that if the end ever came that Octa would make the worlds available for download, but i have no idea if that's something he would follow through on at this point if in fact this is the end of the server
     
  11. happykidboy

    happykidboy Forum Elder
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    Damn I was going to try to apply again
     
  12. Dovah

    Dovah Well-Known Member
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    I'm a bit worried, but hopefully Octa gets this all figured out soon :)
     
  13. ΩVolt9

    ΩVolt9 Senior member
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    It all depends on whether or not Octa has a copy of the world files.
     
  14. ChildofRant

    ChildofRant New Member
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  15. matt

    matt Player

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    Breaks thy heart
    [
    breaksm thy heart
     
  16. octagami

    octagami The 8nigma
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    I want you guys to know I would only ever bring you good news...

    ...which is why I'm going to let our friend Accounts Specialist Bryanna R deliver the bad news.

    Untitled.png

    Very bad news indeed. Thank you for that delivery, Bryanna R, Accounts Specialist.

    At this moment I won't be expanding on the details of the billing snafu, or the subsequent months long delay on this response. There is an explanation, and I owe you all one, but it's unlikely to satisfy anyone. It also doesn't change the reality of the situation.

    The Good News:

    Offsite backups exist!

    The Good News (for people that like bad news):

    Offsite backups were taken only after the last major update... approximately June 1st 2017.

    I'll leave you all with those facts for now, but no real conclusions. Aside from the fact that I should be able (eventually) deliver on my years old promise to provide downloads of survival worlds.
     
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  17. octagami

    octagami The 8nigma
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    BTW... I don't suppose it'd help to mention that, even including the downtime since December, we still have a roughly 95% uptime since launch?

    ...doesn't help does it?

    Well... can we at least all appreciate my most savage use ever of the "Will Not Resolve" tag?
     
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  18. SaLT

    SaLT Promo Numbuh 8a
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    Octagami’s suspicious appearance is suspicious
     
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  19. Vorlice

    Vorlice Player

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    If it is revived, would there be a fresh world along with the rollback world from 2017?
     
  20. Oxygen

    Oxygen Veteran Member
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    Yo, can I get a map copy of Vega? It sucks that it probably wont be the final version of it i had built.